Customer Testimonials

I have purchased several vehicles from Acura of Wichita over the years, but my recent experience was far and away the best I’ve ever had. I was pleasantly surprised when Kyle Stenzel contacted me during a service visit and asked if he could value my current Acura and possibly make a cash offer to buy it, or apply that amount to a new vehicle. The offer was more than fair, and when we discussed possible new car purchase options I quickly realized that I couldn’t pass up the opportunity. Kyle is extremely knowledgeable and there is zero pressure at any point in the process. The best part—you never get sent to the “finance guy” for the hard sell, Kyle handles the entire process from start to finish. If you are even thinking about a vehicle purchase, you cannot go wrong with Acura of Wichita, and definitely ask for Kyle!

Everything about buying my new Integra from Kyle at Acura of Wichita was exceptional. This was going to be a remote purchase out of state, which I thought would complicate the process, but I was wrong. Once price was agreed upon, (no haggle, still lower than any other dealership I called) Kyle explained the process and the steps needed to complete the transaction. Kyle was in constant communication throughout the process, and everything went seamlessly from purchase to delivery. Would also like to mention the delivery driver, he was friendly, professional and very careful in unloading my new toy. Would definitely refer them to friends and family needing a new vehicle.

Acura of Wichita showed a complete lack of respect for my time, job, and concerns about my brand-new Acura. I live in Stillwater, approximately 2.5 hours away each way—a five-hour round trip. I contacted the dealership about a check-engine light and specifically explained that the car was also intermittently failing to start after refueling. They told me to bring it in and assured me that a loaner vehicle would be available. I relied on that assurance, took time off from work without pay, and drove 2.5 hours to Wichita. After I arrived, they said the previous customer had not returned the loaner and that they had nothing available. They diagnosed the vehicle as needing a purge-valve replacement, but despite knowing that the car had already failed to start after refueling, they told me to take it home and return the following day. They said they would order the part and repair the vehicle the same day. The following morning, nobody contacted me. After repeatedly calling, I finally reached someone around 11:00 a.m. I was initially told that the part appeared to have arrived and that I could bring the vehicle in. I confirmed that I would make the trip. Shortly afterward, they reversed themselves and told me not to come because they did not have time to perform the repair and would schedule it later. Had I not called to verify, I could have started another five-hour round trip based on their instructions, only to be turned away again. Nobody proactively warned me that the repair could not be completed. I had to chase the service department for every update. When I asked whether I could drop the vehicle off and receive a loaner, I was again told no, apparently at the service manager’s direction. Loaner availability can change. What is unacceptable is repeatedly directing a customer who lives 2.5 hours away to travel without first confirming the loaner, replacement part, and technician availability. Their poor communication cost me unpaid work time, approximately five hours of driving, fuel, and an entire day—while leaving me with the same defective vehicle and no confirmed repair solution. This is a brand-new Acura with a check-engine light and an intermittent no-start condition. Based on this experience, I no longer trust Acura of Wichita’s service department and will not return. I am escalating the matter directly to Acura Client Relations and having the vehicle repaired elsewhere.

Acura of Wichita showed a complete lack of respect for my time, employment, and concerns about my brand-new Acura. I live in Stillwater, approximately 2.5 hours away each way—a five-hour round trip. I contacted the dealership about a check-engine light and specifically explained that the car was also intermittently failing to start after refueling. They told me to bring it in and assured me that a loaner vehicle would be available. I relied on that assurance, took time off from work without pay, and drove 2.5 hours to Wichita. After I arrived, they said the previous customer had not returned the loaner and that they had nothing available. They diagnosed the vehicle as needing a purge-valve replacement, but despite knowing that the car had already failed to start after refueling, they told me to take it home and return the following day. They said they would order the part and repair the vehicle the same day. The following morning, nobody contacted me. After repeatedly calling, I finally reached someone around 11:00 a.m. I was initially told that the part appeared to have arrived and that I could bring the vehicle in. I confirmed that I would make the trip. Shortly afterward, they reversed themselves and told me not to come because they did not have time to perform the repair and would schedule it later. Had I not called to verify, I could have started another five-hour round trip based on their instructions, only to be turned away again. Nobody proactively warned me that the repair could not be completed. I had to chase the service department for every update. When I asked whether I could drop the vehicle off and receive a loaner, I was again told no, apparently at the service manager’s direction. Loaner availability can change. What is unacceptable is repeatedly directing a customer who lives 2.5 hours away to travel without first confirming the loaner, replacement part, and technician availability. Their poor communication cost me unpaid work time, approximately five hours of driving, fuel, and an entire day—while leaving me with the same defective vehicle and no confirmed repair solution. This is a brand-new Acura with a check-engine light and an intermittent no-start condition. Based on this experience, I no longer trust Acura of Wichita’s service department and will not return. I am escalating the matter directly to Acura Client Relations and having the vehicle repaired elsewhere.

I had an outstanding experience at Acura of Wichita, and I can’t recommend my salesman, Jerome Wilson, enough! From start to finish, Jerome went above and beyond to make the entire car-buying process smooth, stress-free, and enjoyable. He was knowledgeable, patient, honest, and took the time to answer every question I had without ever making me feel pressured. He truly cared about helping me find the right vehicle and made sure I was comfortable every step of the way. Even after the sale, Jerome continued to be helpful and responsive, which shows the level of customer service he provides. It’s rare to find someone who genuinely puts their customers first, and that’s exactly what Jerome did. If you’re looking for a new or used vehicle, I highly recommend asking for Jerome Wilson. He made this the best car-buying experience I’ve ever had. Thank you again, Jerome!

I had an outstanding experience at Acura of Wichita, and I can’t recommend my salesman, Jerome Wilson, enough! From start to finish, Jerome went above and beyond to make the entire car-buying process smooth, stress-free, and enjoyable. He was knowledgeable, patient, honest, and took the time to answer every question I had without ever making me feel pressured. He truly cared about helping me find the right vehicle and made sure I was comfortable every step of the way. Even after the sale, Jerome continued to be helpful and responsive, which shows the level of customer service he provides. It’s rare to find someone who genuinely puts their customers first, and that’s exactly what Jerome did. If you’re looking for a new or used vehicle, I highly recommend asking for Jerome Wilson. He made this the best car-buying experience I’ve ever had. Thank you again, Jerome!

I took my car here in December 2025 to have a valve cover gasket replaced and my transmission serviced. Fast forward to July, and my car started having issues again. I called Acura, but they were booked out for three weeks and had no loaner vehicles or rentals available. Since I rely on my car every day and don’t have family here because I’m stationed here with the military, I had no choice but to take it to another repair shop. That’s when I found out the valve cover gasket had been leaking oil onto the starter. Because of that, my warranty won’t cover the repair since another shop diagnosed the issue instead of Acura. Now I’m stuck paying $978 out of pocket for something that appears to be related to work Acura previously performed. If they had been able to get me in within a reasonable time or provide a loaner, I never would have gone elsewhere. Instead, I’m left without reliable transportation and paying for a repair I don’t believe I should have had to cover. Very disappointing experience. I expected better service and support, especially after already trusting them with the original repair.