Customer Testimonials

Everything about buying my new Integra from Kyle at Acura of Wichita was exceptional. This was going to be a remote purchase out of state, which I thought would complicate the process, but I was wrong. Once price was agreed upon, (no haggle, still lower than any other dealership I called) Kyle explained the process and the steps needed to complete the transaction. Kyle was in constant communication throughout the process, and everything went seamlessly from purchase to delivery. Would also like to mention the delivery driver, he was friendly, professional and very careful in unloading my new toy. Would definitely refer them to friends and family needing a new vehicle.

Acura of Wichita showed a complete lack of respect for my time, employment, and concerns about my brand-new Acura. I live in Stillwater, approximately 2.5 hours away each way—a five-hour round trip. I contacted the dealership about a check-engine light and specifically explained that the car was also intermittently failing to start after refueling. They told me to bring it in and assured me that a loaner vehicle would be available. I relied on that assurance, took time off from work without pay, and drove 2.5 hours to Wichita. After I arrived, they said the previous customer had not returned the loaner and that they had nothing available. They diagnosed the vehicle as needing a purge-valve replacement, but despite knowing that the car had already failed to start after refueling, they told me to take it home and return the following day. They said they would order the part and repair the vehicle the same day. The following morning, nobody contacted me. After repeatedly calling, I finally reached someone around 11:00 a.m. I was initially told that the part appeared to have arrived and that I could bring the vehicle in. I confirmed that I would make the trip. Shortly afterward, they reversed themselves and told me not to come because they did not have time to perform the repair and would schedule it later. Had I not called to verify, I could have started another five-hour round trip based on their instructions, only to be turned away again. Nobody proactively warned me that the repair could not be completed. I had to chase the service department for every update. When I asked whether I could drop the vehicle off and receive a loaner, I was again told no, apparently at the service manager’s direction. Loaner availability can change. What is unacceptable is repeatedly directing a customer who lives 2.5 hours away to travel without first confirming the loaner, replacement part, and technician availability. Their poor communication cost me unpaid work time, approximately five hours of driving, fuel, and an entire day—while leaving me with the same defective vehicle and no confirmed repair solution. This is a brand-new Acura with a check-engine light and an intermittent no-start condition. Based on this experience, I no longer trust Acura of Wichita’s service department and will not return. I am escalating the matter directly to Acura Client Relations and having the vehicle repaired elsewhere.

I had an outstanding experience at Acura of Wichita, and I can’t recommend my salesman, Jerome Wilson, enough! From start to finish, Jerome went above and beyond to make the entire car-buying process smooth, stress-free, and enjoyable. He was knowledgeable, patient, honest, and took the time to answer every question I had without ever making me feel pressured. He truly cared about helping me find the right vehicle and made sure I was comfortable every step of the way. Even after the sale, Jerome continued to be helpful and responsive, which shows the level of customer service he provides. It’s rare to find someone who genuinely puts their customers first, and that’s exactly what Jerome did. If you’re looking for a new or used vehicle, I highly recommend asking for Jerome Wilson. He made this the best car-buying experience I’ve ever had. Thank you again, Jerome!

I had an outstanding experience at Acura of Wichita, and I can’t recommend my salesman, Jerome Wilson, enough! From start to finish, Jerome went above and beyond to make the entire car-buying process smooth, stress-free, and enjoyable. He was knowledgeable, patient, honest, and took the time to answer every question I had without ever making me feel pressured. He truly cared about helping me find the right vehicle and made sure I was comfortable every step of the way. Even after the sale, Jerome continued to be helpful and responsive, which shows the level of customer service he provides. It’s rare to find someone who genuinely puts their customers first, and that’s exactly what Jerome did. If you’re looking for a new or used vehicle, I highly recommend asking for Jerome Wilson. He made this the best car-buying experience I’ve ever had. Thank you again, Jerome!

It was a pleasure working with Kyle at Acura if Wichita. I haven’t purchased a car in over 16 years and this was by far a positive experience. The pricing was clear. Also did not feel rushed into a decision. Kyle kept me up to date over the 2 weeks that it took me to make a decision——drove a couple of cars. He was very patient when I asked about other cars. When I took delivery, he explained all the options. I will not hesitate to contact him with questions because this car has so many features that I’ve not had before. Kyle always treated me with respect & kindness.!!